What characterizes operational work in project management?

Operational work in project management is characterized by ongoing, repetitive tasks that support the core functions of an organization. This type of work does not have a defined beginning and end, as it is continuous and aligned with the daily operations of the business. Unlike project work, which is temporary and aimed at achieving specific goals or deliverables within a set timeframe, operational work is essential for maintaining business processes and ensuring the organization runs smoothly over the long term.

For instance, tasks such as customer service, manufacturing, and general administrative functions fall under operational work. These activities do not conclude after a specific deliverable is achieved; instead, they are sustained indefinitely to support organizational objectives.

In contrast, operational work is not necessarily larger in scale than project work; projects can vary greatly in size and complexity. Additionally, while project work is often limited to a specific timeframe, operational work is designed to be ongoing, further emphasizing its continuous nature.