What is the first step in the change control process when a problem is identified?

The first step in the change control process when a problem is identified is to formally initiate a change request. This involves documenting the issue and providing details about what needs to change, why it is necessary, and the impact it may have on the project. The change request serves as a basis for further evaluation and ensures that all necessary stakeholders are informed about the proposed change.

The other choices reflect subsequent steps or related activities in project management. For example, monitoring and controlling work involves ongoing assessment to ensure the project remains on track. Approval comes after a change request has been reviewed and assessed by key stakeholders. Directing and managing execution deals with the actual implementation of project activities. Therefore, the correct first step lays the foundation for any change control actions that need to be taken.